Terms and Conditions
Last updated: DATE: October 11, 2018.
Our Commitment to Accessibility
Welcome to Monoprice.com. Monoprice, Inc. (“Monoprice” or we/us), provides this website and related sites (the “Site”), services, products, and systems as a service to you, our customer, when you shop with us, buy our products, or use our services or any mobile application we provide (the “Services”). Your use of the Services is subject to the following conditions (“Terms and Conditions”). By using the Site and Services, you agree to these conditions and hereby acknowledge that you have read them carefully.
We update our Terms and Conditions from time to time, so please review them before using the Site or Services. By continuing to use the Site and Services and purchasing products from us, you agree to these periodic updates.
1.) Payments.Monoprice applies your payment method when you place your order. Monoprice accepts the following payment methods:
- American Express
- Cashier Check or Money Order (longer order processing to verify funds)
We do not accept international credit cards at this time.
2.) No Changes.We cannot change your order once you place it. Our return policy is explained below in section 3.
3.) Returns and Refunds.Please see our Returns Policy Page
4.) Delivery and Shipping.Risk of loss and title to your purchases pass to you upon delivery to our shipper. All regular orders are processed the following business day. Only expedited orders that are submitted by 10:00 AM PT will ship the same day.
|Shipper||Estimated Shipping Time (may vary from estimates)|
|FedEx Express Saver||3 business days plus 1 day processing time (Monday-Friday).|
|FedEx Two Day||2 business days plus 1 day processing time (Monday-Friday).|
|FedEx Standard Overnight||1 business day plus 1 day processing time. Delivered by 8PM. Monday-Friday Only.|
|FedEx Priority Overnight||1 business day plus 1 day processing time. Delivered by 10:30AM. Monday-Friday Only.|
|Fedex International Priority||1 to 3 business days. Monday-Friday Only.|
|Fedex International Economy||3 to 5 business days. Monday-Friday Only.|
|Fedex Freight||3 to 5 business days. Monday-Friday Only.|
|Monoprice Next Day (Monday-Saturday)*||1 business day plus 1 day processing time.*Additional premium applies to Saturday delivery. Monoprice Next Day service is only available for certain zip codes in CA, AZ, and NV. Contact firstname.lastname@example.org for details.|
|DHL Express – International||2-3 business days plus 1 day processing time. Additional delays may occur if holds are imposed by customs.|
|Small Package delivered by USPS||3-4 business days plus 1 day processing time.|
|USPS Priority||2-3 business days plus 1 day processing time.|
|Small Package delivered by Canada Post||7-14 business days plus 1 day processing time. Deliveries to Canada may take longer due to holds imposed by customs.|
|USPS Priority International||7-10 business days plus 1 day processing time. Additional delays may occur if holds are imposed by customs.|
|FedEx Ground||3-5 business days depending on location plus 1 day processing time. For example, it takes 1-2 business days for CA and 4-5 business days for NY (Monday-Friday).|
|DHL Saver||6-10 business days plus 1 day processing time. Additional delays may occur if holds are imposed by customs.|
|APO/FPO||2-4 weeks plus 1 day processing time.|
|UPS Worldwide Expedited (Only Available to Corporate Shipping Accounts)||3-6 business days plus 1 day processing time. Additional delays may occur if holds are imposed by customs.|
|UPS Worldwide Express Saver (Only Available to Corporate Shipping Accounts)||2-5 business days plus 1 day processing time. Additional delays may occur if holds are imposed by customs.|
|Trucking/UPS Freight (Only Available to Corporate Shipping Accounts)||3-5 business days depending on location plus 1 day processing time. For example, it takes 1-2 business days for CA and 4-5 business days for NY (Monday-Friday). Cost varies. Lift-gate service charges may apply.|
5.) Sales/Use Tax Information:
Residents of Louisiana & Pennsylvania: Please see important sales tax information:
Your state of residence requires that we inform you that although Monoprice is not obligated to and does not collect your state’s sales tax, this purchase is subject to your state’s sales tax unless specifically exempt from taxation. A purchase is not exempt from sales tax merely because it is made over the Internet. Your state requires that its taxpayers file a sales/use tax return at the end of the year reporting all non-exempt purchases that were not taxed and pay tax on those purchases. Further information, including details of how to file a sales/use tax return, may be found here:
Louisiana residents: www.rev.state.la.us
6.) International Orders.You are solely responsible for import duties, taxes, and brokerage fees (“Duties”). Duties are not included in the product price or shipping and handling costs, and these will be collected upon delivery from the carriers as applicable. Monoprice only charges the shipping fee for packages. You should check with your country’s customs office to determine what these additional costs will be.
7.) Limited Warranties and Limitation of Liability.Monoprice warranties sometimes vary by product, and all product-specific warranties are found on product ID pages and within Monoprice’s website. Subject to this limitation, in general, Monoprice warrants (a) cables for life, and (b) that all other products will be free from defects in workmanship and material for one year following delivery date, with certain exceptions. You must review product ID pages carefully for warranty information. After 30 days of delivery and during the warranty period, Monoprice will, without cost to you, at Monoprice’s option, either (i) repair defective products; (ii) furnish replacement products; or (iii) grant you credit equal to the defective products’ net purchase price. Defective conditions in the products caused by third parties, acts of God, defective installation, other trades, abnormal use or stress, or other matters unrelated to Monoprice’s activities are specifically excluded from the coverage of this warranty. You also hereby agree to be bound by Monoprice’s return and replacement policies. THE SITE AND SERVICES AND ALL PRODUCTS ARE MADE AVAILABLE TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESS OR IMPLIED. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MONOPRICE DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER REMEDIES. THE REMEDIES DESCRIBED IN THIS SECTION 6 ARE YOUR ONLY REMEDIES FOR ANY BREACH OF WARRANTY OR ANY OTHER CLAIM. MONOPRICE’S TOTAL LIABILITY ARISING OUT OF THE SITE, SERVICES, PRODUCTS, OR THE USE OF THE PRODUCTS, WHETHER ON WARRANTIES OR CLAIM OF NEGLIGENCE, OR OTHERWISE, SHALL NOT IN ANY CASE EXCEED THE COST PAID FOR THE DEFECTIVE PRODUCT OR 50 DOLLARS, WHICHEVER IS LESS, AND MONOPRICE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES.
8.) Reviews, Comments, and other User-Generated Content.Monoprice welcomes your feedback, and we hope you will participate in the Monoprice community. We verify customer reviews and will publish them after making sure they comply with our review guidelines. Any review you submit will be displayed on the product’s review page after it has been verified. It should take about 2-3 business days for this process. You may be contacted by Monoprice regarding your submission.
a. Guidelines. We will remove reviews that:
- Contain profanity or other objectionable content. Should you find any profanity or objectionable content, please contact us at email@example.com.
- Fail to focus on the product. Complaints about shipping or customer service issues will be forwarded to Customer Service to be addressed. Reviews that discuss other products, catalog copy, pricing, or other ancillary issues will be removed.
- Contain advertisements or promotional materials or contain links to external content. Monoprice will also remove reviews submitted by or on behalf of a company with an interest in a competing product.
- Any other content we deem to be inappropriate.
b. License.By posting reviews, you grant Monoprice a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicenseable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. You also grant us the right to use the name you use when you submit content to us, in connection with that content. All or part of any product review including the Review Title, “Your Nickname”, Rating, Pros/Cons, images and all other parts of the review itself may be used by Monoprice in future marketing campaigns or promotions in any media. Submission of a product review signifies consent that the information you submit may be used at Monoprice’s discretion without any further notice or expectation of compensation. You are further representing that any submission is wholly an original creation by you and/or that any portion taken from third party sources have fully cleared for use. Monoprice takes no responsibility and assumes no liability for any content posted by you or any third party on its Site.
c. DMCA; Notice and Procedure for Making Claims of Copyright Infringement.We respect the intellectual property of others. If you believe that any material on the Site infringes on any copyright which you own or control, you may file a notification of that infringement with our designated agent to have the material removed or otherwise blocked from access. To be effective, please provide Monoprice’s copyright agent with notification in writing and include the following information:
- A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest;
- A description of the copyrighted work that you claim has been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing and information reasonably sufficient to permit Monoprice to locate the material;
- Your address, telephone number, and if available, your e-mail address;
- A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement by you, made under penalty of perjury, that the information in your notification is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
10.) Security.You may have an account and password. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all conduct carried out under this password and account. We are not liable for any loss of confidentiality or for any damages arising from your failure to comply with these Terms and Conditions. You will promptly report any unauthorized use of your password to us.
11.) Children under 13.The Site and Services are intended for use by individuals who are 13 years of age or older. If you are under 13, you may use Monoprice.com only with the assistance of your parent or guardian.
12.) Intellectual Property Rights.All content included on or made available through the Site and Services, including information, data, software, photographs, graphs, videos, text, graphics, music, sounds and other material is protected by copyright, trademark, patent or other proprietary rights, and these rights are protected under U.S. and international laws. You agree to comply with applicable law in your use of the Site or Services.
13.) Errors.Monoprice makes every effort to ensure the accuracy of the information published on our Site. However, the documents and graphics published on this Site may contain technical inaccuracies or typographical errors. We do not warrant that the content on our Site is accurate, complete, reliable, current, or error-free. Monoprice may refuse or cancel orders placed with incorrect pricing. We do not guarantee prices for Monoprice products listed on other websites or price search engines. If a product offered on the Site is not as described, your sole remedy is to return it in unused condition for a refund.
14.) Contact Us
11701 6th Street
Rancho Cucamonga, CA 91730
Call Us: 877.271.2592
15.) Governing Law.These Terms and Conditions and any dispute of any sort that may arise between you and Monoprice are governed by the laws of the State of California (excluding any principles of conflicts of laws).
16.) Severability.Any provision of these Terms and Conditions which is determined by a court of competent jurisdiction to be unenforceable in any jurisdiction shall be severable from these Terms and Conditions in that jurisdiction without in any way invalidating the remaining provisions of these Terms and Conditions. The unenforceability of any provision in a given jurisdiction will not make that provision unenforceable in any other jurisdiction.
17.) Our Commitment to Accessibility.Whether you’re using assistive technologies like a screen reader, a magnifier, voice recognition software or switch technology, our mission is to be the destination for Technology at Prices that Make Sense. We set high standards for web accessibility and constantly strive to ensure we’re in compliance with all laws and guidelines. Our team is filled with professionals who are dedicated to making our online experience the best it can be, and we collaborate with advocacy groups, industry partners and vendors to identify areas that need improvement.
If you are visually impaired and are having difficulty navigating this site, please call our Customer Support line via our toll free number 1 (877) 271-2592 for assistance.